Privacy Policy

Painters DC (formerly HomePro DMV Painters) · Effective date: July 3, 2026 · Last updated: July 14, 2026

This Privacy Policy explains how Painters DC ("Painters DC," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website at paintersdc.com, request an estimate, communicate with us, or use our residential and commercial painting services in Washington, DC, Northern Virginia, and Maryland. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information that helps us prepare accurate estimates, schedule and complete your project, and communicate with you. The types of information we collect include:

Information you provide directly

• Your name, phone number, and email address
• Your property or project address
• Project details, scope, and preferences you share with us
• Photos you upload of your space or surfaces to be painted
• Estimate and quote requests, and scheduling information
• The content of your communications with us (calls, texts, emails, and form submissions)
• Contract, project, and service history

Information collected automatically

• Your IP address and general location
• Browser type, device information, and operating system
• Pages viewed, links clicked, and how you interact with our website
• Cookies and similar analytics data (see Cookies & Tracking)

How We Use Information

We use the information we collect to operate our business and serve you. Specifically, we use it to:

• Prepare and deliver estimates and quotes
• Schedule appointments and coordinate crew arrivals
• Communicate with you about your project, questions, and support requests
• Prepare contracts, invoices, and payment records
• Manage projects and perform quality assurance
• Provide customer service and follow-up
• Send marketing or promotional messages by email only where you have given consent — never by SMS/MMS
• Improve our website, services, and customer experience
• Detect, prevent, and address fraud or security issues
• Comply with our legal, tax, and regulatory obligations

SMS/Text Messaging

Notwithstanding anything else in this Privacy Policy, Painters DC does not share, sell, rent, transfer, or otherwise provide mobile phone numbers, SMS opt-in data, or messaging consent to any third parties or affiliates for marketing or promotional purposes. This information is used only to operate the Painters DC messaging program. Service providers such as Twilio may process this information solely to deliver messages on our behalf and may not use it for their own marketing or promotional purposes.

How we collect consent. You opt in only by voluntarily checking the separate, optional SMS consent checkbox in our public Calendly estimate-booking flow. The checkbox is unchecked by default and is not required to book an estimate or purchase services. We use Twilio solely to deliver these messages on our behalf; no mobile information or SMS consent data is shared, sold, rented, or transferred to third parties or affiliates for their marketing or promotional purposes.

With your consent, Painters DC may send you SMS or MMS text messages related to your project and account. These messages are transactional and customer-care communications only — never promotional marketing. You may opt in to receive text messages regarding:

• Quote and estimate updates
• Estimate and contract links
• Appointment reminders and schedule changes
• Crew arrival notifications
• Deposit reminders and invoice notifications
• Color and project form reminders
• Customer support and follow-up

Cookies & Tracking

Our website uses cookies and similar technologies to make the site work, keep it secure, understand how visitors use it, and improve performance. Cookies help us with:

• Analytics — understanding which pages are visited and how our site is used
• Security — protecting the site and detecting abuse
• Performance — remembering preferences and helping pages load correctly

You can control or disable cookies through your browser settings. Disabling some cookies may affect how the website functions.

Third-Party Services

We use trusted third-party service providers to operate our website and business. These providers process information only as needed to perform their services for us. They may include:

• Google Analytics and Google Maps — website analytics and mapping
• Cloudflare — website security and performance
• Our website hosting and email providers
• QuickBooks — invoicing and accounting
• Twilio — text messaging delivery
• SignWell — electronic contract signing
• Scheduling tools and secure third-party payment processors

We only use providers that are reasonably necessary to deliver our services, and we do not authorize them to use your information for their own marketing.

How We Share Information

We do not sell your personal information. We share information only in these limited circumstances:

• With the service providers listed above, so they can perform services for us
• When required by law, legal process, or to protect our rights, safety, or property
• In connection with a business transfer (such as a merger or sale), subject to this policy
• With your direction or consent

Text messaging originator opt-in data and consent are never shared with any third parties for their own marketing or promotional purposes. As stated above, mobile information will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.

Payment Information

Payments are processed securely by third-party payment providers. Painters DC does not store full payment card numbers on our systems. Our payment processors handle card data in accordance with applicable payment-industry security standards.

Data Retention

We retain personal information only as long as reasonably necessary to provide our services, maintain project and financial records, resolve disputes, and comply with our legal and tax obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your location and applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information, where legally permitted
• Update your communication preferences, including opting out of marketing and text messages

To exercise any of these choices, contact us using the details below. You can opt out of text messages at any time by replying STOP.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date above and post the current version on this page. Your continued use of our website or services after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: